Frequently Asked Questions

Do you speak English/Spanish?

Yes we do! All the drivers and dispatchers at Rana's Towing speak both English and Spanish.

How long will it take for you to get here?

It usually takes between 30 and 45 minutes from the time you call until our tow truck arrives at your location.

Do you provide Roadside Assistance?

Yes we do. We can bring you gas, change your tire, unlock your vehicle, or provide you with a jump start.

What should I do while waiting for the tow truck?

First of all turn on your hazard lights and make sure your vehicle is safely out of the flow of traffic. If you have flares or warning triangles, use them to warn oncoming cars. Gather up any personal belongings you don't want to leave in the vehicle. Don't stand out on the side of the road. Wait inside your locked vehicle or in a nearby building within sight of your vehicle until the tow truck arrives.

Do you make appointments?

Yes we do! If you're not in a rush to get your car towed, a towing appointment is a great idea--we can pick up the car at any specific time. Mornings are the best time for appointments and will often get you the best rate. And remember, you don't need to be present when we pick up the vehicle, so a morning tow is a time-and-money saver.

Do I have to be present when the tow truck comes?

Not at all. If you need your car towed while you're at work, just let us know where to get the key. You can hide it on or near the vehicle or leave it with a neighbor. If neccessary, we are even equipped to tow your vehicle without the key.

What do I do if my car has been impounded?

Immediately call the police department in the city where the car was impounded.

I think my vehicle may have been repossessed. What do I do?

Call your financial institution, lender, or car dealer.

Will my auto insurance pay the towing charges?

You will need to pay for the tow yourself first. If your insurance covers towing expenses, you can send them your receipt for reimbursement.

I just bought this tire! Why did I have a blowout?

Blowouts are usually caused by tires that are old and dried out. Even though you may have purchased your tires recently, you don't know how long they might have been sitting around in the tire shop--some have been discovered to be 12 years old (in a report by 20/20)! This is especially a problem in the dry air and hot temperatures of Phoenix. When you buy tires, be sure to check the date of manufacture, which can be found on one of the tire sidewalls. There is a 10-12 digit tire identification number there, the last 4 numbers of which tells the week and the year the tire was made. For example, if the last 4 numbers are 4008, the tire was manufactured in the 40th week of the year 2008. Buy the newest tires you can. Experts recommend replacing tires that are over 6 years old.

Tow Trucks and Wreckers

A tow truck (also called a wrecker) is a vehicle used to transport motor vehicles to another location (generally a repair garage), or to recover vehicles which are no longer on a drivable surface. Vehicles are often towed after an accident, or may be towed away if they are parked where they shouldn't be. There are three main types of tow trucks: hook and chain, axle cradling, and flatbed. The type of tow truck that is needed depends on the reason for towing the vehicle and what type of vehicle it is. Hook and chain and axle cradling trucks are commonly used for moving disabled vehicles to a repair shop, or towing illegally parked vehicles to an impound yard. Flatbed tow trucks are often used to transport vehicles longer distances or for vehicles that cannot be towed utilizing any of their wheels, such as 4x4s or wrecked cars. Some towing companies have wreckers that use winch systems to lift and move vehicles back onto the road.

 

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